strata cix network emanager manual

strata cix network emanager manual

Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly. It is written for the Administrator who will be installing, configuring and administering the program. All feature descriptions and how to use the features are in the user guide.Configuration 2 has a PC server on the network that has My Phone Manager software installed on it.The Installation screen displays. 2. Click Install My Phone Manager and the installation begins. 3. Note This file is not combined with the equipment entered on the Equipment Editor screen from the eManager Profile. 1. Select a Telephone System from the Equipment drop-down menu. If the desired equipment name is not found, type in a name in the Equipment Name field and click Add. For example: 192.168.254.252. IP Address Format: xxx.xxx.xxx.xxx Run My Phone Manager 1. Start the Internet Explorer. 2. Verify the information on this screen. It contains the System type and Software version. Software Versions Program Menu. The first time you access this screen it is blank. The Add FeatureFlex Application screen displays (shown below). 2. Highlight the Application, Ext., and User Agent you want to assign to a phone. Highlighting an application displays the description at the bottom of the screen. The Remove FeatureFlex screen displays (shown above). The following features are standard. Note You can also customize these features using My Phone Manager. From the FeatureFlex Configuration screen, click Add. The Add FeatureFlex Application screen displays (shown on page 2-5). You must edit these properties using the My Phone Manager program. See My Phone Manager User Guide for instructions. These stations do not have actual phones associated with them. You can also create voice mail boxes for each Hot Desk station.

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In order to swap extensions a valid equipment number that will never be used for a real extension is required. Assign the Equipment Numbers (cards to slots). Note No physical hardware is used for Hot Desk stations, however,. This field is used by the system to swap and store the Hot desk telephone’s extension. 8. Click Assign to save your edits.The alternate destination can be configured through eManager or My Phone Manager. Strata CIX PSTN User cell. Number If this box is checked, user must enter Mailbox password before line gets connected. Check Security Code If this box is checked Simultaneous Ring is enabled. Simultaneous Alarm Call Screen Call Call Return Number Hot Desk Ring Clock Monitor Access (See Note 7) Alarm Clock Screen Call See Note 1. When the installation reaches 100, the installer runs a Info Manager setup application. Do not close or exit the installation wizard at this time. It will close automatically upon completion of the Info Manager setup. You can add as many stocks as you want. Weather The Weather application allows you to get a weather report from selected weather stations (sample shown at right). The Calendar function on the Info Manager works using Outlook Web Access. The Configure screen displays (shown right). Properties 1. Click edit under Properties. The Properties screen displays (shown right). 2. Fill in the fields and click Submit. Stock Quote Add Stock to Display 1. Type in the stock symbol (can be 2, 3, or 4 letters). Note If the symbol you enter is not valid, the display will show it with 000 in the price column. The Configure screen displays. 2. Click Add under Company News. Set the date (current date displays automatically) using the drop-down menus. Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot number. The caller will dial the UCD Pilot station in response to a prompt.

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It will be delivered to the agent when the agent becomes available. While it is queued, the caller hears MOH which is assigned to the UCD pilot (see Program 209 in the Strata CIX Programming Manual Vol. 1). The agent’s UCD button will ring for the time set in the CFNA timer, then hunt to the next available agent. The CFNA destination must be set to the next agent in the UCD group rotation. Calls routed directly to the agent’s station, not through the UCD pilot, will forward when Call Forward or System Call Forward is set. This section provides a description of Alarm types the Strata CIX system sends to eMonitor and describes how eManager R5.0 or later is used to set up the CIX system to send alarm notifications to the eMonitor application. Strata CIX CIX Processor Network Jack BDKU eMonitor SNMP Trap Data Alarm Buffer SMTP Server Configuration with NAT Strata CIX Public IP Address. When this feature is enabled the Strata CIX system will send the contents of the alarm buffer to the eMonitor servers as an Alarm Summary every 10 minutes. The Alarm Summary is a list of alarms stored in the Strata CIX alarm buffer. It is recommended you go through the Toshiba eMonitor training module prior to installing and using eMonitor V1.08. To access the training module, perform the following steps: 1. Log into Toshiba University, Technical College. All firewalls and anti-virus programs must be stopped.Download eMonitor Software The basic steps for downloading then, installing eManager from are listed below: 1. If the desired equipment name is not found, type in a name in the CIX Name field and click Add. Note If the CIX is behind a NAT router and eMonitor is not on the same LAN as CIX, eMonitor cannot administer CIX Alarm programs. Note The same alarm only counts once., Table 5 Alarm Monitor Screen Fields. Administer’s CIX Program 920. If you click in the Major, Minor or Warning.

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The email notifications can be sent to multiple mail boxes and can be sent, or not sent, depending on the CIX Alarm type. The contents of the alarm buffer can be automatically sent to the eMonitor as a Summary report, at 10 minute intervals, by enabling the Alarm Buffer Status parameter in the CIX. Systems can only be added from the “eMonitor Profile,” not from this screen. Modify: Used to modify an existing item, select an email address from the list and click modify. When an alarm is forwarded the email test is reset. The CIX Name and the IP address of the Strata CIX systems setup in the eMonitor profile will be present on one screen. Click to highlight a CIX system then, click to check-mark the type of alarms that will cause notification email to be sent. If the address can be reached a test email is sent to that address for the user to check. System traffic statistics are mandatory for the system administrator to both monitor the effectiveness of the system and determine whether the system is over dimensioned, under dimensioned, or has improper traffic balance. Category Items Description OLG (Analog CO) Station to Trunk Calls Number of calls by stations to OLG trunks attempted Counts each attempt to access a trunk in the OLG. The example shown below is a printout of the 08011300.trf file. The time a trunk circuit is in use is called hold time. Holding time is measured per trunk.Each file is named: MMDDHHNN.trf. In (01) Device Connection select LAN or RS232. To order DESI Software and Keystrip paper for Toshiba telephone products go to www.DESI.com. If you select the Use custom definition file a dialog box to select the file will open. Refer to the Custom Definition Label File section for more information. The labels will have all of the key assignments that are programmed in the data base.Make a Custom Definition File 1. Download the Default Label Definition file from the Toshiba FYI web-site.

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Rename the file when saving it the PC that will be used to download the Keystrip Data in eManager. On an IPT2008 cell E15 defines the long flash label as two lines. The next cell to the right is the definition for a DKT3010. On that station keystrip label will be one line, as shown below. T elecommunic ation Systems Division Publication Information T oshiba America Information Systems, Inc., T elecom m unication Systems Division, reserves the right, without prior notice, to revi se this info rmation publication for any reason, including, but not limit ed to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, T oshiba America Info rmatio n Systems, Inc., T elecommunication Systems Division, also reserves the right, without pr ior notice, to make such changes in equipmen t design or compo nents as eng ineering or manufacturing m ethods may warrant. CIX-MA-PRGM2-V A V ersion A1, January 2007 Our mission to publish accurate, comp lete and user accessible documentation. At the time of printing the information in this document was as accurate and curr ent as was rea sonably po ssible. However, in the time required to print and distribute this man ual ad ditions, corrections or other changes may have been made. T o view the latest version of th is or other documents please refe r to the T oshiba FYI web site. T oshiba America Information Systems sha ll not be liable for any commercial losses, loss of revenues or profits, loss of goodwill, inconven ience, or exemplary, special, in cidental, indirect or consequential damages what soever, or claims of third parties, re gardl ess of the form of any claim tha t may result from the use of this document.Under the copyright laws, thi s document cannot be r eprod uced in any any form or by any means—graphic, electronic, or mechanical, includin g recording, tapi ng, photocopying, without pr ior written pe rmission of T oshiba.

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No patent liability is as sumed, however, with respect to the use of the information cont ained herein. T rademarks S trata, SmartMedia, SD ( Secure Digit al) and CIX ar e regi stered trademarks of T oshiba Corporation. VCS (Video Communcation Solution), VCSMa nager, eManager, My Phone Manager and Info Manager a re registered trade marks of T oshiba America Information Systems, Inc. Windows and Microsof t are registered trade marks of Microsof t. T rend Micro and PC-cillin are register ed trademarks of T rend Micro Inc. Norton Anti-V irus is a registered trademark of Symantec Corp. McAfee and Vi russcan are registered trademark s of McAfee, Inc. T rademarks, regi stered trademarks, and ser vice ma rks are the pr operty of their respective owners. FCC Requirement s Means of Connectio n: The Federal Communicatio ns Commission ( FCC) has established rules which permit the S trata CIX system to be connected direct ly to the telephone network. Connectio n points are provided by the telephone company— connections for this type of cust omer-provided equ ipment will not be provided on coin lines. Connectio ns to party lines are subject to st ate tarif fs. Incidence of Harm: If the system is malfunctioning, it may also be disr upting the telephone ne twork. The system should be disconnected until the problem can be determined and rep aired. If this is not done, the telephone company may temporarily disc onnect service. If possible, they will notify you in advance, but, if advance notice is not practical, y ou will be notified as soon as possible. Y o u will be informed of your right to file a complaint with the FCC. Service or Repair: For service or repair, contact y our local T oshiba telecommuni cations d istributor. Radio Frequency Interference W arning: This equ ipment generates, uses, and can radi ate radio fre quency energy and if not instal led and used in accordance with the manufacturer’s inst ruction man ual, may cause interference to radio communicat ions.

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It has been tes ted and found to co mply with the limits for a Class A computi ng device pursuant to Subp art J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interferen ce when op erated in a commerc ial environment.T AIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. Y ou agree you will not copy the Software except as necessary to use it on one T AIS system at a time at one location. Modifying, translating, renting, copying, distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to T AIS and provide grounds for injunctive relief, without notice, against you or any other person in possession of the Software. Y ou and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to T AIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. T AIS reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license. 2. Intellectual Property. Y ou acknowledge that no title to the intellectual property in the Software is transferred to you. Y ou will not remove or change any proprietary notices contained in or on the Software. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement.

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Y ou are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright. 3. No Reverse Engineering. Y ou agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to T AIS. 4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT W ARRANTY OF ANY KIND.The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and Software Documentation and T echnical Data related to Commercial Items. Consistent with F.A.R. 12.21 1 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights therein are restricted pursuant to, the vendor’s commercial license. 10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired. 1 1. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party. 12. Supplier Software. The Software may include certain software provided by T AIS suppliers.

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In such event, you agree that such supplier may be designated by T AIS as a third party beneficiary of T AIS with rights to enforce the Agreement with respect to supplier’s software.T elecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America DSD 020905 5932 T elecommunication Systems Division End-User Limited W arranty T oshiba America Information Systems, Inc., (“T AIS”) warrants that this telephone equipment manufactured by T oshiba (except for fuses, lamps, and other consumables) will, upon delivery by T AIS or an authorized T AIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by T AIS in the T AIS warranty accompanying the products or posted on T AIS’ s website. Products which are not manufactured by T oshiba but are purchased from T oshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless T AIS notifies the end-user of any additional warranty provisions in writing. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by T AIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than T AIS or an authorized T AIS dealer, (e) if the equipment’ s serial number is defaced or miss- ing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by T AIS and which are not compatible or are of inferior quality, design, or performance.

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The sole obligation of T AIS or T oshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc- tion by T AIS or its authorized dealer with new or refurbished parts (at their option). If T AIS or one of its autho- rized dealers does not replace or repair such parts, the retail customer ’ s sole remedy will be a refund of the price charged by T AIS to its dealers for such parts as are proven to be defective, and which are returned to T AIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circum- stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning. T o obtain service under this warranty, the retail customer must bring the malfunction of the machine to the atten- tion of one of T AIS’ authorized dealers within the applicable warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized T AIS dealer within the prescribed time results in the customer being not entitled to warranty service.No such modifi- cation or extension is effective unless it is in writing and signed by the V ice President and General Manager, T ele- communication Systems Division. T o provide this value to our custom ers at the most op timal prices, we offer both T oshiba-branded and thir d- party manufactured product s that support our T oshiba S trata CIX pro duct portfolio.

Sim ilar to other resellers of software, har dware and peripherals, these third-p arty manufactured product s carry warranties independent of our T oshiba limited warranty provided with our T oshiba-br anded products. Customers should note that third-part y manufa cturer warr anties vary from product to product and ar e covered by the warranties provided th rough the original manufa cturer and passed on intact to the purchaser by T oshiba. Customers should consult their product docu mentation fo r third-party warranty inform ation specific to third- party pr oducts. More information may also be availa ble in some cases fro m the manu facturer ’s public website. While T oshiba of fers a wide selection of software, hardwa re and peripheral product s, we do not specifically test or guarantee that the thir d-party product s we offe r work under every configuration with a ny or all of the various models of the T oshiba S trata CIX. T oshiba d oes not endorse, wa rrant nor assume any liability in connection with such third party products or services. If you have questions about co mpatibility, we recommend and encourage you to cont act the third-pa rty software, hardware and per ipheral product manufacturer directly. CA UTION! Advises you that hardwar e, software applicatio ns, or data could be damaged if the instructions ar e not followed closely. W ARNING ! Alert s you when the given t ask could cause personal injury or death. Arial Bold Represents telephone buttons. Courier Shows a computer keyboard entry or screen display. “T yp e” Indicates entry of a string of text. “Press” Indicates entry of a single key. For example: T ype prog then press Enter. Arial Bold Represents LCD displays, tokens or custom IVR functio ns. Entries without spaces between them show a simultaneous entry. Entries with spaces between them show a sequential entry. See Figure 10 Grey words within the printed text denote cross-references.

In the electronic version of this docu ment (Library CD-ROM or FYI Internet download), cr oss-references appear in blue hy pertext. System Administrators’ functions vary by co mpany. Your company will assign all or some System Administrator functio ns to an employee who knows your telephone system, organizati onal structure, and the needs of your customers and employees. The Toshiba Dealer’s Technical Service Represe ntative will perform th e remaining functions. User Agent s Stratagy ES is a system capable of numerous a pplications. Most applica tions are performed by software objects that hold prop erties and privileges for various functions. These objects are called User Agents. Similar to the User ID concept in the DOS-based Stratagy sy stems, a User Agent can be used to define a Class of Service, a system di stribution list, an IVR application, a user mailbox, an AMIS Gateway or Proxy mailbo x, a Voice Prof ile Internet Mail (VPIM) Gateway or Proxy mailbox and the Direct Send Voice or Fax (feature to be added later) function. It is the properties of the User Agent that determines its identity. Throughout this manual, you w ill see various forms of User Ag ents, most notably in a voice mailbox identity. Once a User Age nt is created an d defined as a mailbox, the sys tem software, voice prompts, and eManager Administration screens refer to it as a mailbox and not a User Agent. To better understand this concept, co nsider a User Agent to be a temp late that can be used to form numerous applications. St ratagy ES users can also us e many of the same functions for an optional fa x messaging application (feat ure to be added later). Automated Attendant The Stratagy ES system’s Automated Attendant application can be set up to solve various answering requirements. Answer Comp any Lines Callers do not have to wait when the operator is busy with othe r calls. Company lines are answered quickly and courteously by customized, automated greeti ngs.

If callers have a rotary phone or do not know the extension, th ey are directed to an operator for a ssistance; or, if the Stratagy ES is equipped with ASR AA, the caller can say the use r’s name and the ASR AA feature directs the call to the appropriate extension. A vailable All of the T ime Callers can reach the Stratagy ES from any touchtone telephon e 24-hours-a-day, 365-days-a-year. Call Routing Once a call is answered by voice mail, callers are routed to the extension, de partment, etc., they enter. If the extension number is not known, a co mpany directory can be used by ente ring the first few letters of a user’s name on the dial pad. If Stratagy ES is equipped with ASR AA, callers can also say the user’s name and be ro uted to the extension they want. Stratagy ES can also be set up to di rect rotary callers to an operat or for assistance. Additionally, if the line is unanswered or busy, the call can be routed to anothe r extension or to the company operator. If all extensions are unavailable, callers can hold or hang up. If they hold, they are placed in a queue. They are then periodically told of their position in the queue and ca n be offered options to hold for the next avail able assistant, leav e a message or dial another extension. If a fax tone is detected, voice ma il automatically transfers the call to a fax machine connected to a telephone syst em extension. Provides Callers with Information Callers can receive prerecorde d information such as the company address, directions, product specifications, service offerings a n d price information (also describ ed as an Audiotex feature). T elephone Answering Stratagy ES offers comprehensiv e message taking capabilities by providing telephone answering when an individu al is busy or unavai lable. Up to seven greetings per mailbox can be recorded and sche duled to play at various times of the day. This ensures coverage 24-hours-a-day, 7-days-a-week.

When extensions are busy or do not answer, th e system plays the appropriate busy or personal greeting and offers the caller the ch oices of lea ving a message, cal ling another extension, holding, call queuing, or receiving assistance.This mailbox can also be programmed to transfer fax calls to an external fax machine. Note Ports configured for ASR AA cannot perform Fax T one Detection. Multiple System Languages Stratagy ES can be configu red with any number of different audio prompt files and communicate in different languages on different ports simult aneously. American English comes as a standard prompt option. Feature Group s Feature Groups are software components that can perform discretely or in conjunction with ot her Feature Groups. For example, some Fax Server (feature to be added later) features work in conjunction with Unified Messaging. A majority of the Feature Groups within the Stratagy ES software are implemented using an advanced technology, such as ASR and TTS. Feature Groups provide specific functionality. Fo r example, the ASR Automated Att endant (ASR AA) Feature Group provides a set speech enabled automated attendant function. This section will include so me detail on the technology of F eature Groups. Enabling Feature Group s Feature Groups are enabled by purchasing a lic e nse for the feature group through the Toshiba FYI site at. Once you h ave purchased the license, follow the detailed instructions in “MAS Licensing” on page 2-9 to activate the license. The Voice Mail Application provid es a comprehensive set of fax capabilities to use either from the phone or from the user’s PC. The Fax Server is supported by software called So ftFAX. When licensed for the Fax Feature Group, two channels of Fax will be availabl e for each eight channels of voice. It is used to create a more natural way of interacting wi th machines. The ASR AA Feature Group supports up to 2 50 names in its directory, and comes with a User Login and Quick Message feature.

The ASR Feature Group comes with two channels of ASR resources. Dual T one Multi- fr equency (DTMF) in-band integration is not supp orted on these ports. The Stratagy ES’ Media Application Server prov ides the processing power required for the ASR Feature Group, no additional speech-related hard ware is required. A maximum capacity of eight channels of ASR can be invoked simultaneously. Stratagy ES integrates with e-mail servers to inse rt voice messages into an e-mail client in-box. For a complete Unified Messaging solution, the Voic e Mail Application must al so be equippe d with the Fax Server Feature Grou p (feature to be added later) a nd boards, if required. Microsof t Outlook Integration Stratagy ES has a proprietary integration designed to work with Micros oft Outlook. With this proprietary integration, voice messages are displayed along with e-mail messages in the Outlook Inbox screen. When a voice message is selected, a Tos hiba desi gned edit screen is automatically presented that enables voice playback thro ugh the multimedia speakers of the use r’s PC, or if desired, throug h the user’s telephone. When a fax message (fax feature to added later) is selected, a preloaded fax viewer software is launched with the fax image loaded. The fax viewer software can be any Tagged Image File Format (TIFF) format compatible soft ware of the user’s choice. This integration does not require Microsof t Exch ange as the e-mail server.Whether the message is deleted or moved to a Pe rsonal Folder is a conf igurable option within each mailbox. If the Message Transpor t Scheme field on the Mailbox Editor Unified Messaging Tab screen is set to IP Standard, this synchronization is performed periodically via the Stratagy Scheduler feature. If that field is set to SES Proprietary, the update is performed realtime. Internet Protocol Integration Stratagy ES sends voice messages to any e-mail service that supports the SMTP and POP3 Internet protocols.